Help for Tech Issues

 

Test your Internet Connection

Bad Internet?

Microphone, Sound, Webcam Issues?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Test your Internet Connection

 

Test your Connection: https://www.fusionconnect.com/speed-test-plus

If your download is slower than 10mb OR your upload is slower than 5mb . . . your connection needs improvement.

If your Latency (also called ping) OR Jitter is 50 or higher, your connection needs improvement.

 

 

Bad Internet?

 

How to Improve your Internet Connection

--Move closer to the wifi router.

--Reboot the router. Check with person who does tech where you are at to do this.

What a router (and modem) might look like:

--Switch to just audio—no webcam.

--Have great phone 4G LTE or 5G service AND significant hotspot data on your phone plan? Make a hotspot. https://www.pcmag.com/how-to/how-to-turn-your-phone-into-a-wi-fi-hotspot
NOTICE: Do this ONLY if you have significant hotspot data on your plan—otherwise, you may
hit your hotspot data limit and/or you may be charged a lot of money for excess data use.
And note that you may have “unlimited data” but not unlimited for hotspot data. Check first
before doing this.

--Consider upgrading your internet service and/or calling their tech support.

--Low Cost Connectivity

--T-Mobile Project 10million: Low cost/free internet for lower income families: https://www.t-mobile.com/business/education/project-10-million

--Xfinity Affordable Connectivity Program: https://www.xfinity.com/learn/internet-service/acp/free-internet

--Look up service available in your area by searching in Google “Low income internet Company” example “Low income internet Verizon”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Microphone, Sound, Webcam Issues?

TRY ONE OF THESE:

1. Are you wearing headphones? If you can use the computer sound/mic and skip the headphones, it will usually fix the problem.

2. In the lower left of the Zoom screen—change the settings so it matches the headphones, mic, webcam you are using. Access the settings by clicking the ^ next to the microphone icon.

Zoom settings picture.

3. Reboot the computer.

4. Sound too low? Increase your microphone volume. This picture is from a Windows 11 computer.

Weird/Still not working/Other problems?

Reboot the computer.